Terms and Conditions

1. Definitions

• Operator: Chicken Road Gaming Ltd., licensed gaming operator.
• Site: The website chicken-road-2-slot.it and all its subdomains.
• Game: The "Chicken Road 2" game provided by the Operator, accessible through the Site.
• Player/User: Any natural person who accesses or uses the Site or Game.
• Gaming Account: The personal account opened by a Player on the Site to access real money gaming services.
• Terms: This Terms and Conditions document, Privacy Policy, Cookie Policy, and specific Game rules.
• RTP: Return To Player, the theoretical percentage of wagered money returned to players over the long term.

2. Our Commitment: Transparency, Security and Fair Play

Chicken Road Gaming Ltd. is committed to providing a safe, transparent, and responsible gaming environment, in full compliance with applicable regulations and industry best practices. Your trust is our priority.

2.1. Licenses and Regulation

We are a legally authorized and regulated online gambling operator. Per maggiori informazioni, visita la nostra pagina chi siamo. Our operations are conducted under strict regulatory oversight to ensure player protection and fair gaming practices.

2.2. Trust and Security Certifications

To ensure game integrity and the security of your data and transactions, we use internationally recognized certifications:

• eCOGRA: Certification attesting to game fairness and compliance with player protection standards.
• GLI (Gaming Laboratories International): Random Number Generator (RNG) certification ensuring game results are unbiased and random.
• ISO 27001: Information security certification attesting to rigorous data security management standards.
• PCI DSS: Payment card industry data security standard ensuring protection of your financial transactions.
• SSL Encryption: All data transmitted between your device and our Site is encrypted using SSL technology.

3. Eligibility and Restrictions

• Access to the Game and opening a Gaming Account is only permitted to persons who have reached 18 years of age.
• It is your responsibility to ensure that online gambling is legal in your jurisdiction.
• Access to the Game, even in demo mode, requires age verification before the gaming session.
• You are not permitted to open or use a Gaming Account if you are a resident of a country where online gambling is prohibited.

4. Registration and Gaming Account Management

4.1. Account Opening

To play with real money, you must register a Gaming Account providing accurate and complete information. It is prohibited to create more than one Gaming Account per person.

4.2. Identity Verification (KYC) and Anti-Money Laundering (AML)

In compliance with regulatory requirements and anti-money laundering laws, we are obligated to verify your identity and, in some cases, the source of your funds. You will be required to submit a copy of valid identification and other documents as necessary. Verification must be completed within the legally prescribed timeframes to maintain an active account.

4.3. Account Security

You are solely responsible for the confidentiality of your Gaming Account credentials. Do not share your password with third parties. Notify us immediately of any unauthorized or suspicious access.

5. The Game "Chicken Road 2"

The Game "Chicken Road 2" is an online crash-style slot game where the objective is to advance through road lanes, avoiding obstacles and withdrawing winnings before being "hit".

5.1. Game Rules and Mechanics

• Objective: Cross as many "road lines" as possible without being hit by a vehicle.
• Bet: You can specify your bet amount, with a minimum of €0.01 and maximum of €200 per session.
• Difficulty: 4 difficulty levels available (Easy, Medium, Hard, Hardcore), affecting the number of lanes and probability of being hit.
• Withdrawal: You can withdraw your winnings at any time during the gaming session, before your character gets hit.

5.2. RTP (Return To Player), Volatility and Maximum Win

• Theoretical RTP: The theoretical RTP of "Chicken Road 2" is 96.5%. This value represents the mathematical expectation over the long term, not a guarantee for individual gaming sessions.
• Volatility: The Game presents medium volatility.
• Maximum Win: The maximum win for a single gaming session is €20,000.

6. Demo Version of the Game

The Site offers a free demonstration version of "Chicken Road 2" for informational and entertainment purposes. Access to the demo version still requires age verification.

• This is a demonstration version for informational and entertainment purposes only.
• It is not possible to win real money or prizes of any kind playing in demo mode.
• Some Game features may only be available when playing with real money. Scopri i nostri giri gratuiti disponibili.
• Results obtained in demo mode do not guarantee similar outcomes when playing with real money.

7. Deposits and Withdrawals

7.1. Deposits

You can make deposits to your Gaming Account using the payment methods available on the Site. The Operator reserves the right to set minimum and maximum limits for deposits and to require additional verification in compliance with AML regulations.

7.2. Withdrawals

Withdrawal requests will be processed after completing all identity verification and AML control procedures. The Operator reserves the right to process withdrawals using the same payment method used for deposit, where possible.

7.3. Player Fund Protection

In compliance with regulatory requirements, our players' funds are held in bank accounts separate from Chicken Road Gaming Ltd.'s operating funds. This ensures that your funds are segregated and protected. In case of operator insolvency, your funds do not form part of the corporate assets and are protected from third-party claims.

8. Responsible Gaming

Chicken Road Gaming Ltd. is strongly committed to promoting responsible gaming and preventing problem gambling. We offer tools and resources to help you maintain control of your gaming.

8.1. Mandatory Self-Limitation Tools

Before making your first deposit, you will be required to set mandatory financial limits on your Gaming Account:

• Deposit Limits: Maximum amounts you can deposit on a daily, weekly, and monthly basis.
• Loss Limits: Maximum amounts you can lose on a daily, weekly, and monthly basis.
• Session Limits: Maximum time you can spend playing in a single session.
• Reality Check: Periodic reminders informing you of time spent playing and your wins/losses.

8.2. Self-Exclusion

If you feel you have a gambling problem, you can request self-exclusion for a determined period (minimum 6 months) or indefinitely. During the self-exclusion period, you will not be able to access your Gaming Account or open a new one with us.

8.3. Minor Protection

We adopt strict measures to prevent access to the Game by persons under 18 years of age, including mandatory age verification. We encourage the use of filtering software to protect minors.

9. Privacy and Data Protection (GDPR)

The protection of your personal data is fundamental. We process your data in compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679). Leggi la nostra politica privacy completa.

9.1. Data Controller

The data controller for your personal data is Chicken Road Gaming Ltd. For any privacy-related questions, you can contact our Data Protection Officer (DPO) at [email protected].

9.2. Legal Bases for Processing (Article 6 GDPR)

We process your personal data based on the following legal bases:

• Contract Performance: To provide gaming services and manage your Gaming Account.
• Legal Obligation: To comply with regulatory obligations, including KYC, AML, and reporting.
• Legitimate Interest: To prevent fraud, ensure Site security, and promote responsible gaming.
• Public Interest: To comply with specific regulatory requirements of the gambling sector.

10. Bonuses and Promotions

Any bonus offers, promotions, or loyalty programs will be subject to specific terms and conditions, which will be made available clearly and transparently. It is your responsibility to read and understand these terms before accepting any offer.

11. Player Conduct and Acceptable Use

It is prohibited to use the Site or Game for illegal or fraudulent purposes. This includes, but is not limited to:

• Fraud, collusion, or game manipulation.
• Use of external software or systems to gain an unfair advantage.
• Money laundering or terrorism financing.
• Distribution of offensive, threatening, or harmful content.

12. Intellectual Property Rights

All Site and Game content, including text, graphics, logos, icons, images, audio clips, digital downloads, data, and software, are the property of Chicken Road Gaming Ltd. or its licensors and are protected by copyright and trademark laws.

13. Communications and Notifications

All communications between the Operator and Player will occur through the provided contact channels (email, live chat, phone). The Operator will notify you of important changes to the Terms, Privacy Policy, or any other aspect of the service via email or Site notices.

14. Limitation of Liability

• The Operator does not guarantee that the Site or Game will always be available, uninterrupted, secure, or error-free.
• The Operator will not be responsible for losses or damages arising from technical malfunctions, system errors, delays, network interruptions, or cyber attacks, unless directly attributable to gross negligence or willful misconduct by the Operator.
• The Operator's maximum liability to you for any cause of action arising from these Terms will be limited to the amount of the bet in question or, in case of funds held in the Gaming Account, to the amount of such funds.
• The Operator will not be responsible for indirect, incidental, special, or consequential damages (including loss of profits, data, or opportunities) arising from your use of the Site or Game.

15. Complaints and Dispute Resolution

15.1. Internal Procedure

In case of complaint or dispute, we invite you to contact our customer service via email ([email protected]) or live chat. We commit to resolving the matter quickly and fairly, providing you with a response within 10 business days of receiving the complaint.

15.2. Alternative Dispute Resolution (ADR)

If your complaint is not resolved satisfactorily through our internal procedure, you have the option to resort to alternative dispute resolution options:

• European Online Dispute Resolution Platform (ODR): You can submit a complaint through the European Commission's ODR platform, accessible at https://ec.europa.eu/consumers/odr.
• Regulatory Authority: You can contact the relevant regulatory authority directly for matters relating to our license and regulatory compliance.

15.3. Applicable Law and Competent Forum

These Terms are governed and interpreted in accordance with the laws of the United Kingdom. Any dispute arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

16. Changes to Terms and Conditions

Chicken Road Gaming Ltd. reserves the right to modify, update, or amend these Terms at any time. We will notify you of material changes with reasonable notice (at least 14 days) before they take effect, through Site notice or direct communication (e.g., email).

You will have the opportunity to review the modified Terms. If you do not accept the changes, you have the right to cease using the services and close your Gaming Account. Continued use of the Site or Game after the effective date of changes will constitute your acceptance of the new Terms.

17. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and the Operator and supersede any previous agreements.
• Severability: If any provision of these Terms is deemed invalid or unenforceable, such provision will be interpreted to reflect the original intention and the remaining provisions will remain in full force and effect.
• No Waiver: The Operator's failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms to third parties. The Operator may assign or transfer its rights and obligations at its sole discretion.

Disclaimer: Gambling can be addictive. Please play responsibly. If you or someone you know has a gambling problem, seek help from professional organizations.